Founded: 1 January 2008; 15 years ago
Headquarters: Athens, Greece
Area served: Greece
Hellenic Train S.A., formerly TrainOSE S.A. is a private railway company in Greece that operates passenger and freight trains on OSE lines. The Train employs train crews, and operators and manages most of the rail services throughout the Greek railway network, leasing rolling stock owned by GAIOSE except for ETR 470 trains.
How to contact Hellenic Train Customer Care?
Address: 41 Syngrou Street & 13 Petmeza, P.O. 11743, Athens
Customer Service Center
- Phone: 14511 (Calling from a landline costs 0.646 euros per minute.
Calling from a mobile phone costs EUR 0.984 per minute ,
plus a 10 (%) percent mobile phone fee (before VAT) is applied.) - Complaint line for the 14511 hotline: 2130121011
- Hours: opening hours 07:00-21:00 daily, non-urban charge
Special Overseas Line
- Phone: +302106241945
- Hours: opening hours 07:00-21:00 daily
Special Line for Tourist Trains
- Phone: 2130121010
- Hours: opening hours 07:00-21:00 daily, municipal charge
Disabled / AMK
- Phone: 213 0121121
- Hours:opening hours 08:30-20:30 daily, municipal charge
Email: freight@hellenictrain.gr
Website: https://www.hellenictrain.gr/
Map: View Google direction here.
Service at Hellenic Train
- Services for the passenger
- Transportation of persons with disabilities
- Bicycle transport
- Pantry Services inside the train
- Passenger Information Services – PIS
- Hand luggage lockers – Lockers
Travel services
| Long distance network |
|
| Suburban and Regional Lines of Athens, Thessaloniki & Patras |
|
| Tourist trains |
|
| International routes |
Hellenic Train Routes
IC & ICE Routes
- Athens-Thessaloniki & Athens-Kalambaka
Athens Suburban Lines and Peloponnese Lines Routes
- Piraeus-Airport, Piraeus-Kiato, Athens-Chalkida, A. Liosia-Kantza-Airport, Kiato-Patra, Kiato-Aigio, Diakopto-Kalavryta, Patras Suburban, Katakolo-Olympia
Routes of Central Greece
- Kalambaka-Paleofarsalos-Larissa-Thessaloniki, Leianokladi-Tithorea-Athens, Leianokladi-Lamia-Stylida, Ano Lechonia-Milies, Larisa-Volos
Routes of Northern Greece
- Thessaloniki-Florina, Thessaloniki-Serres-Drama, Drama-Xanthi, Xanthi-Alexandroupoli, Alexandroupoli-Ormenio
Hellenic Train Route Map
Passenger Train Service
| Type | Service |
| Intercity | Athens–Thessaloniki Athens–Kalambaka |
| Regional | Athens–Chalcis Piraeus–Kiato Thessaloniki–Larissa |
| Suburban (Athens) | Ano Liosia–Athens Airport Piraeus–Athens Airport |
| Suburban (Patras) | Agios Andreas–Rio |
| Local | Diakopto–Kalavryta Kiato–Aigio Larissa–Volos Pyrgos–Katakolo Pyrgos–Olympia |
| Tourist | Pelion line |
Hellenic Train timetables
How to buy ticket at Hellenic Train?
You can buy tickets:
- The Points of Sale
- Online
- The special, electronic application for mobile phones
What is the Hellenic Baggage allowance for Travelling with Excess luggage and Oversized items?
- The fee for checked luggage is €5 per 2 pieces of luggage with a total weight of up to 40 kg (per passenger).
- If the luggage per passenger exceeds 2 pieces or 40 kg, the passenger is obliged to pay the corresponding multiple fare.
| Weight (kg) | Price (VAT included) |
| 0-6 | € 5 |
| 06-12 | € 10 |
| 12-20 | € 15 |
Luggage Services
- Phone: Athens: 2130 121 552 & Thessaloniki: 2130 121 522
- Hours: 8:00-20:00 daily
How to get reduced ticket prices?
A passenger who buys a ticket earlier than the day of train departure based on the Train’s current tariff policy has significant discounts on the ticket price. More specifically, the discounts depending on the pre-purchase time of the ticket are the following:
- 15 % discount: Valid for ticket issuance sixty (60) days*24 hours before the scheduled itinerary
- 10 % discount: Valid for ticket issuance thirty (30) days*24 hours before the scheduled itinerary
- 5 % discount: Valid for ticket issuance fifteen (15) days*24 hours before the scheduled itinerary
Download the Hellenic Train App
Contact Hellenic Train on Social Media
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